Haku
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Factors Influencing Customer Satisfaction. Case MOMO & MORE Oy
(2023)
This thesis investigates the significance of customer satisfaction within the highly competitive business environment of the case company, Momo & More. Recognizing the limitations of customer expectations, the study aims to measure the current level...
The role of Customer Service in building a loyal customer base for a fast-food franchisee : case Himu Oy
(2022)
The purpose of this thesis is to identify the most important factors available to a franchisee for nurturing a loyal customer base for their specific branch belonging to a particular fast-food brand.
Literature review, ...

